Klass: kids' classes, courses and private tutors

Help

Booking, paying with QPay, refunds, reporting a problem and managing your personal data: how Klass works, in short.

How to book a class

Choose a club, course or private tutor from search. The listing page shows each group's schedule, open seats, price and the trial terms.
Verify your phone number before your first booking. Adding a child as a learner needs your consent to store the child's details.
Pick the group and the learner, then book a trial lesson or enrol. Children never log in; every booking is made through the guardian's account.
Some listings enrol you at once. Others need the teacher or studio to approve first: after approval a payment link is sent and stays valid for 48 hours.
If a group is full, join its waitlist. When a seat opens, the teacher or studio offers it to you by hand.
For a private tutor, pick a free slot. After the tutor confirms (within 24 hours), you pay for the first lesson.

The Schedule page shows every learner's lessons in one calendar. If you cannot attend, press "Report absence" before the lesson and the teacher or studio is notified.
You can pause or end an enrolment. Ending takes effect at the end of the paid period, and the remaining days are not refunded pro rata.
Talk to teachers and studios in Messages. Phone numbers stay hidden until you are enrolled.

Every invoice is paid with QPay. On a computer, scan the QR code with your bank app; on a phone, your bank app opens directly.
While you are on the payment page, Klass checks automatically that the payment arrived. If you close the page, Klass still reconciles with QPay every day.
An invoice becomes "paid" once Klass has confirmed the payment with QPay itself. If you paid but the invoice has not changed after a few minutes, tell us through the Contact page.
Find all invoices, and the receipt of paid ones, on the Invoices page. You get a reminder before the due date.
After the due date passes, the invoice becomes "overdue". No late fee is added automatically; the teacher or studio decides whether the learner can keep attending.
Payments are accepted through QPay only. Klass cannot refund money paid in cash or outside Klass.

Cancel a trial or private tutor lesson at least 12 hours before it starts and the payment is refunded in full. A listing can set its own deadline, so check the listing page.
If the teacher or studio cancels a lesson, or a private tutor does not show up, that lesson is refunded in full.
If you cancel after the deadline, or the learner does not show up to a private tutor lesson, the lesson fee goes to the tutor.
In other cases, Klass staff or the teacher or studio decide on a full or partial refund within their own rules.
Refunds are made by manual bank transfer.

Report a safety, fraud or quality problem to Klass with the "Report a problem" button on the listing page. You need to be signed in.
Choose the type (safety, fraud, quality) and describe what happened.
Klass staff review it and reply. If needed they hide the listing or review and suspend the teacher temporarily.
You can see what you sent and Klass's reply under "Reviews and reported problems" in your profile.
In an emergency, call 102.

Children never log in. Teachers and studios see only the first name and age of children who are not enrolled with them.
Ask for a copy of your data, or for your account to be deleted, in the "Personal data" section of your profile.
Klass answers the request within 30 days. You can follow its progress and reply there too.
Payment history is kept in anonymised form.