Contact
How to reach Klass support, and where each kind of question is handled.
Where to go
Most things can be settled inside Klass itself.
- A safety, fraud or quality problem: use the "Report a problem" button on the listing page. Klass staff review it and write their reply under "Reviews and reported problems" in your profile.
- A copy of your data or deleting your account: the "Personal data" section of your profile. Klass answers within 30 days.
- Questions about a class, a schedule or a teacher: write to the teacher or studio directly with the "Ask a question" button on the listing or in Messages.
- Payments, invoices and refunds: explained on the Invoices and Help pages. If you paid but the invoice did not change, tell us at the address below.
- In an emergency, call 102 before anything else.
Phone and email
Klass support's direct channels.
- [Support email address: to be confirmed by Klass]
- Phone
- [Support phone number: to be confirmed by Klass]
- Opening hours
- [Opening hours: to be confirmed by Klass]
Klass has not confirmed the support email, phone and opening hours yet. Until then, please use the channels above.
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Before you write
- Mention the phone number you signed in with, and the listing or invoice number it is about.
- Do not send a child's full name or date of birth unless needed; a first name is enough.
- Klass staff never ask for your password or bank card details.